Sheila has over 30 years of experience in the medical field, with the last eight years spent in leadership roles. Her driving force is her passion for helping people, whether it’s the patients themselves or their loved ones.
How long have you been in healthcare, and what are your favorite parts about it?
I have over 30 years of experience in the medical field, with the last eight years spent in leadership roles. I love helping people, whether it’s the patients themselves or their loved ones.
What are your favorite parts leading a healthcare team?
I find my greatest satisfaction in driving excellence and celebrating the little wins!
What have you done to engage your clinicians to prevent the clinician experience project (cep) feeling like “one more thing?”
We’ve been participating in the Clinician Experience Project for the past 1.5 years. During our weekly huddles, we discuss what we’ve learned and how we’re implementing the challenges into our workday. Additionally, we kick off each provider and staff meeting with a 5-10 minute discussion about CEP. It’s incredibly rewarding to hear stories of how these challenges have not only benefited our clinic but also made a positive impact on our team’s personal lives.
What areas has your team improved most?
I can say that we have improved when it comes to expressing empathy for our patients. We see this in our communication with them and is backed by patient comments on CG-CAHPS.
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About Us
Our mission is to develop world-class skill-building solutions that enhance the patient experience, fuel team collaboration, and develop leaders who inspire change.
Download the eBook now!
About Us
Our mission is to develop world-class skill-building solutions that enhance the patient experience, fuel team collaboration, and develop leaders who inspire change.
Practicing Excellence builds skills to drive outcomes in well-being, patient experience, and leadership effectiveness. Built for busy clinicians, our micro-learning solution delivers short, evidence-derived, video-based coaching to clinicians, leaders, and teams through our mobile app. We partner with some of the nations’ most prominent health systems and medical groups to deliver coordinated skill-building programs that provide measurable results. Learn more at practicingexcellence.com.
